• Return Policy

    RETURN POLICY

    LAST UPDATE SEPTEMBER 7, 2022

    YOUR UTMOST SATISFACTION WITH YOUR PURCHASE IS OUR GOAL. HOWEVER, YOU CAN RETURN YOUR ORDER TO US FOR A REFUND OR FOR AN EXCHANGE IF YOU'RE NOT QUITE SATISFIED. PLEASE REFER TO THE MATERIAL BELOW FOR MORE DETAILS ON THE RETURN/EXCHANGE PROCEDURE.


    REGULAR PRICE MERCHANDISE

    • YOU HAVE 14 DAYS FROM THE PRODUCT'S DELIVERY DATE TO REQUEST A REFUND OR EXCHANGE. ALTERNATIVELY, YOU HAVE 30 DAYS TO REQUEST A MERCHANDISE CREDIT ON YOUR ACCOUNT.

    SALES PRICE MERCHANDISE

    • SALE ITEMS MARKED WITH A DISCOUNT OF LESS THAN ______% CAN BE RETURNED FOR MERCHANDISE CREDIT ON YOUR ACCOUNT IF RETURNED WITHIN 14 DAYS OF THE DELIVERY DATE. 

    • SALE ITEMS MARKED WITH A DISCOUNT OF _____% OR GREATER ARE FINAL SALES, FINAL SALES ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE.


    PLEASE NOTE: 

    • ALL ITEMS, ALONG WITH ALL ATTACHMENTS, PAPERWORK, AND PACKAGING MATERIALS MUST BE SENT BACK IN THE SAME CONDITION AS WHEN THEY WERE FIRST SENT TO YOU. IN THE EVENT THAT YOU FAIL TO DO SO, WE RESERVE THE RIGHT TO REFUSE THE RETURN OR ACCEPT IT WITH A NON-REFUNDABLE DEDUCTION MADE ON YOUR REFUND TO COVER WHAT IS MISSING. 

    • A RECEIPT OR PROOF OF PURCHASE IS REQUIRED. (ORDER NUMBER, EMAIL CONFIRMATION, ETC.) 

    • SHIPPING COSTS WILL BE THE RESPONSIBILITY OF CUSTOMERS IN SOME CASES OF BUYER'S REMORSE RETURN SUCH AS CHANGING MIND/ ORDERED BY MISTAKE/BUYING IT SOMEWHERE ELSE, ETC.

    • SHIPPING AND DELIVERY FEES ARE NON-REFUNDABLE. 

    • WE ARE NOT RESPONSIBLE FOR RETURN/ EXCHANGE PACKAGES THAT ARE LOST OR DAMAGED BY THE RETURN SHIPPING COMPANY. 


    WARRANTY VOIDED IF:

    • TECHNICIAN DAMAGES

    • WATER DAMAGES

    • PHYSICAL DAMAGES

    • PARTS THAT ARE NOT OURS 

    • MISSING PARTS


    REFUNDS:

    AS SOON AS WE HAVE RECEIVED AND INSPECTED THE RETURNED ITEM, WE WILL GET STARTED ON PROCESSING YOUR REFUND. REFUNDS WILL BE PROCESSED AT THE CURRENT SALES RATE AND REFUNDED TO YOUR ORIGINAL PAYMENT METHOD IF THE ITEM IS RETURNED WITHIN 14 DAYS. IF THE ITEM IS RETURNED WITHIN 30 DAYS, THE REFUND WILL BE INSTANTLY CREDITED TO YOUR ACCOUNT AS MERCHANDISE CREDIT. SALES AND DISCOUNTED ITEMS CAN NOT BE RETURNED TO THE ORIGINAL PAYMENT METHOD; INSTEAD, THEY WILL BE RETURNED AS MERCHANDISE CREDIT AT THE CURRENT SALES RATE. PLEASE ALLOW AT LEAST FIFTEEN (15) DAYS AFTER WE RECEIVE YOUR RETURN FOR PROCESSING.

    RETURN/ EXCHANGE ADDRESS

    471 86ST  BROOKLYN NY 11209